Trust isn't a feature. It's the foundation.
Every decision at Lvyla starts with one question: would we trust this with our own kids? Here's exactly how we vet caregivers, protect your privacy, and keep payments secure.
No caregiver is cleared without passing both.
Before anyone can accept a single visit, they clear two independent checks. It's the bar we'd insist on as parents ourselves.
- 1
Layer 1 — Identity verification
Powered by Stripe Identity, every caregiver matches a government ID against a live selfie. It confirms the person you see is exactly who they claim to be.
- 2
Layer 2 — Background check
A criminal background screen runs before a caregiver is ever marked as cleared. Anyone who doesn't pass simply never appears to families.
Your personal details stay yours.
Masked phone numbers
Calls between families and caregivers route through a private number — real digits are never shared, the same way leading ride-hailing and delivery apps protect their users.
Address shared on confirmation
Your home address is only revealed once a visit is confirmed with a caregiver you've matched with.
Details on a need-to-know basis
Care plans, allergies, and notes are shared only with the caregiver on that specific visit — never broadcast.
Money handled carefully, always itemized.
No cash, ever
Everything runs through secure in-app payments, so there's never an awkward hand-off or a wrong-change moment.
Authorized, then captured
Your card is authorized when a visit is booked and only charged for the care that actually happened — with overtime itemized separately.
Clear receipts
Both sides see a transparent breakdown: care time, overtime, tips, and the support fee. No mystery charges.
Safety questions, answered
Who runs the background checks?
Identity is verified through Stripe Identity, and criminal background screening is run through a dedicated screening provider. A caregiver must pass both to be cleared.
Do these checks guarantee a caregiver is safe?
No — and we won't pretend otherwise. Background checks only surface what's in accessible public records, coverage varies by jurisdiction, and no screening can predict future behavior. They meaningfully reduce risk, but they aren't a guarantee. Meeting your caregiver and trusting your instincts still matters.
Can caregivers see my phone number?
No. All calls route through a masked number, so neither families nor caregivers ever see each other's real digits.
What if I'm uncomfortable during a visit?
You're always in control — you can contact support and end a visit. We treat safety concerns as a top priority.
What our checks do — and don't — mean
Lvyla is launching soon, and the safeguards described here reflect how we're building the service. Lvyla is a technology platform that connects families with independent caregivers; we are not an employer of caregivers and do not supervise visits. Identity verification and background screening meaningfully reduce risk, but they have real limits: they only reflect information available in public records, coverage and accuracy vary by jurisdiction, and no check can predict a person's future conduct. Passing our checks is not a guarantee of any caregiver's behavior. Families should always meet their caregiver, share what matters, and trust their own judgment. Nothing here is a promise of a specific outcome.
Considered care, from the first hello.
Lvyla opens in Austin first. Join the waitlist and we'll reach out the moment your spot is ready.